Return Policy
1. Return Window
Most eligible products can be returned within 7 days of delivery. The exact return window for a specific product is displayed on its product page.
2. Conditions for Return
- Product must be unused, unworn, and in its original condition
- Original packaging, tags, and accessories must be intact
- An opening video of order is must to claim the return. The video should be uncut and unedited.
- Proof of purchase (order ID) must be provided
3. Non-Returnable Items
- Personalized or customized gift items
- Perishable goods (dates, honey, food products)
- Opened fragrances, attars, and personal care products
- Items explicitly marked “non-returnable” on the product page
4. How to Initiate a Return
Go to Order History, select the item, and choose “Return Item.” For Fulfilled-by-SufiBox orders, we will arrange a pickup. For Seller-Fulfilled orders, you may be asked to self-ship to the Seller, with return shipping guidance provided at the time of request.
5. Quality Check
Returned items are inspected on arrival. If a product does not meet return conditions, it will be sent back to you and no refund will be issued.
6. Who Bears Return Shipping Costs
If the return is due to a defective, damaged, or incorrect product, SufiBox bears the return shipping cost. For change-of-mind returns on eligible products, return shipping may be deducted from your refund, as indicated at the time of the return request.
7. Contact
For questions about this document, contact SufiBox at support@sufibox.com or +91 85888 06760, or write to us at Zephire, Office No 168, Topiwala Center, Goregaon West, Mumbai 400104, Maharashtra, India.